Privacy Policy - Creative Reflections Photography & Designs

Effective Date: 18 June 2025

This Privacy Policy describes how I, Cheryl Rogers, operating as Creative Reflections Photography & Designs (ABN 56 330 986 553), collect, use, store, and disclose personal information that I collect from my clients and website visitors.

I am committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth).

1. What is Personal Information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not. This includes, but is not limited to, your name, address, email address, phone number, and photographs where individuals are identifiable.

2. Collection of Personal Information

I collect personal information directly from you when you:

• Inquire about my services (via phone, email, contact forms on my website).
• Book a photography session or package.
• Sign a contract or a model release form.
• Provide information during consultations or on session questionnaires.
• Visit my website (via cookies and analytics tools – see section 7).

The types of personal information I may collect include:

• Contact Details: Name, address, phone number, email address.
• Session Information: Details about the type of session, date, location, subjects, and specific requests.
• Payment Details: While I process payments, I do not store full credit card details. I use secure third-party payment processors who handle this data.
• Photographic Images: Images of you and your family taken during photography sessions.
• Other Information: Any other information you voluntarily provide to me.

3. Purpose of Collection

I collect personal information for the following primary purposes:

• To provide you with my photography services, including communicating about your session, conducting the session, and delivering your final products.
• To manage my client relationships and fulfill my contractual obligations.
• To process payments and manage billing.
• To respond to your inquiries and provide customer support.
• To market and promote my services (with your explicit consent where required, e.g., via model release).
• To improve my services and website.
• To comply with my legal obligations.

4. Use and Disclosure of Personal Information

I will use your personal information only for the purposes for which it was collected, or for a directly related secondary purpose that you would reasonably expect.

I may disclose your personal information to:

• Third-party Service Providers: Such as online gallery hosting platforms, print labs, album manufacturers, and secure payment gateways, strictly for the purpose of fulfilling your order or providing my services. These providers are bound by confidentiality agreements or their own privacy policies.
• Legal & Regulatory Authorities: If required by law, court order, or governmental request.
• Marketing & Promotion: With your explicit consent (obtained via a Model Release Form), I may use your photographs for my portfolio, website, social media, advertising, and other promotional materials.

I will not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

5. Storage and Security of Personal Information

I take reasonable steps to protect the personal information I hold from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes:

• Storing digital files on secure, password-protected systems.
• Using encrypted cloud storage for backups.
• Restricting access to personal information to authorised personnel only (i.e., myself).
• Physically securing any hard copies of documents.

While I strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. I cannot guarantee the absolute security of your personal information.

6. Accessing and Correcting Your Personal Information

You have the right to request access to the personal information I hold about you and to request that I correct any inaccurate, incomplete, or out-of-date information.

To make an access or correction request, please contact me using the details below. I may require proof of identity before providing access or making corrections.

7. Website, Cookies, and Analytics

My website may use cookies to enhance your Browse experience, analyse website traffic, and understand user behaviour. Cookies are small text files stored on your device. You can choose to disable cookies through your browser settings, but this may affect the functionality of my website.

I may use third-party analytics services (e.g., Google Analytics) that collect information about your website usage. This information is typically anonymised.

8. Changes to this Privacy Policy

I may update this Privacy Policy from time to time to reflect changes in my practices or legal requirements. The updated policy will be posted on my website with the revised "Effective Date." I encourage you to review this policy periodically.

9. Contact Me & Complaints

If you have any questions or concerns about this Privacy Policy or my handling of your personal information, or if you wish to make a complaint, please contact Cheryl Rogers at:

Creative Reflections Photography & DesignsEmail: creativereflectionspd@gmail.com Phone: 0473 991 899

I will respond to your inquiry or complaint within a reasonable timeframe. If you are not satisfied with my response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.